Full-time

Senior Service Desk Analyst

Posted by BT Group • Debrecen, Debrecen, Hungary

📍 Debrecen, Debrecen 🕒 February 18, 2026

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About the Role

What you’ll be doing
Owning, leading and driving incidents and representing BT during technical conference calls

Handling technically complex incidents and occasionally service requests received through ticketing tools, emails and calls

Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression

Having the opportunity to learn from senior colleagues from wide array of areas

Being exposed to a variety of technologies (MPLS, DMVPN, SDWAN, VoIP, GSIP, OCC just to name a few) through supporting complex network and voice solutions

Being a crucial part of operating and maintaining worldwide businesses for our customers 
Soft skills:
Ability to meet the customers’ needs in line with the business requirements

Focusing on the objectives and the required outcomes of the processes while delivering a service

Working ...

Job Details

Location Debrecen, Debrecen
Job Type Full-time
Category Computer Occupations
Posted February 18, 2026
Deadline March 30, 2026

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