Full-time

Senior Service Designer

Posted by EY • Katowice, Silesian Voivodeship, Poland

📍 Katowice, Silesian Voivodeship 🕒 March 01, 2026

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About the Role

The opportunity
We are looking for a passionate Service Designer or Product Designer with a strong focus on Customer Experience (CX) who can seize opportunities for enhancing user experience and business efficacy. You will collaborate with cross-functional teams to design, prototype, and implement services that drive customer satisfaction and business success.
Your key responsibilities
Conduct user research to uncover needs and pain points.

Map processes and identify improvement opportunities.

Create service blueprints, journey maps, and personas.

Co-create concepts and solutions with stakeholders.

Prototype and test designs for feasibility and impact.

Facilitate workshops and collaborative design sessions.

Monitor service performance and gather feedback.

Stay current with industry trends and best practices.

Define success me...

Job Details

Location Katowice, Silesian Voivodeship
Job Type Full-time
Category Art and Design Workers
Posted March 01, 2026
Deadline April 10, 2026

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