About the Role
Job Description
Qualifications
Roles & Responsibilities:
- · Reporting to EA Service Support Lead
- · Prevent avoidable Customer escalations or issues
- · Arrange and lead Customer Support Ticket Reviews
- · Managing meeting actions
- · Identify chargeable changes and ensure they follow the correct process
- · Oversee SLA and ticket update monitoring processes
- · Identify clusters, problems and standard changes in Customer Support tickets
- · Data cleansing in
- Maintain continuous improvement plans
- Involved in UAT related to customer data.
Qualifications
Essential Skills:
- · You will have 3-5 years of experience in delivering Customer First outcomes
- · Ability to ask tough questions, curiosity and willingness to learn
- · Understanding of Oracle ERP
- · Strong analytical skills
- Understanding of ticket lifecycle management, SLA...
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