Senior Retail Operations Manager – Fashion Retail

Job Title: Senior Retail Operations Manager Fashion Retail Function: Retail & Customer Experience Location: Nairobi Industry: Fashion Retail ROLE CONTEXT The Senior Retail Operations Manager role is critical to strengthening our client retail structure as the business scales. With multiple stores across regions and an expanding brand portfolio, the business requires a senior operational leader dedicated to managing cluster leads, driving consistent execution of strategy, and ensuring accountability for sales and customer experience at store level. This role creates a vital link between strategic retail leadership and frontline operations, enabling faster decision-making, stronger people development, and tighter performance management across clusters, improved efficiency, greater consistency in brand standards, and stronger commercial results. This role manages Area / Cluster Managers to drive execution of the retail strategy, people development, and commercial performance across the s...