Full-time
Senior Remote Customer Escalations Specialist
Posted by HeadX • , , Philippines, , , Philippines, Philippines
About the Role
A rapidly growing e-commerce brand is seeking a Customer Complaints Specialist to manage escalated customer issues. The role involves problem-solving, stakeholder management, and documentation within Zendesk. Candidates should have over 2 years in customer support and strong communication skills. This position offers a remote work environment without micromanagement, encouraging personal growth and team collaboration.
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