Full-time

Senior Remote Customer Escalations Specialist

Posted by HeadX • Pasig, Metro Manila, Philippines

📍 Pasig, Metro Manila 🕒 February 22, 2026

About the Role

A rapidly growing e-commerce brand is seeking a Customer Complaints Specialist to manage escalated customer issues. The role involves problem-solving, stakeholder management, and documentation within Zendesk. Candidates should have over 2 years in customer support and strong communication skills. This position offers a remote work environment without micromanagement, encouraging personal growth and team collaboration.
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