Role: Senior Program Manager – Helpdesk Operations, Patna, Bihar
Experience: 3+
Salary: 5-5.4 LPA
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About the role:
The Senior Program Manager – Helpdesk Operations is responsible for managing and optimising the end-to-end scholarship lifecycle, including application processing, verification, selection, and disbursement.

The role focuses on strengthening operational systems, ensuring data-driven decision-making, and enabling effective coordination across students, scholarship providers, mobilisers, and internal teams to improve programme efficiency and scale.

Stakeholder Collaboration:

As the Senior Program Manager – Helpdesk Operations, you will work closely with:

• Scholarship Helpdesk Agents to ensure timely completion of due diligence and application lifecycles.