About the Role
Roles and responsibilities:
- Lead full lifecycle system enhancements, support and maintenance
- Manage incidents and problem resolution using ITSM tools like ServiceNow
- Translate business needs into functional and technical design specifications
- Configure and test Infor WFM
- Collaborate with cross-functional teams to ensure success
- Perform troubleshooting using hyper-find queries, genies and reports
- Maintain DEV Environments and support user acceptance testing
- Create and update documentation including design specs, test cases, and training materials
- Coordinate application upgrades and ensure compliance
- Act as a liaison between internal stakeholders and technical teams.
What you need to succeed (Minimum qualifications)
- Bachelors or masters degree in information systems or human resource management
- 4+ years of application suppo...
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