Full-time

Senior Premier Technical Support Specialist

Posted by Lenovo • Riyadh, Riyadh Province, Saudi Arabia

📍 Riyadh, Riyadh Province 🕒 March 03, 2026

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About the Role

Description and Requirements
This newly created Senior Premier Technical Support Specialist role is primarily a senior technical role and will work within Premier Technical Support team in Saudi Arabia - Riyadh (TBC) , interacting with the Lenovo Product & Quality teams, Delivery Partners and corporate customers to identify fault trends & technical fixes that lead to resolution plans within the client product (notebooks, desktops & tablets) install base. This activity will include working on escalations from Premier Technical support teams as well as specific cases identified by the quality and Resolution Management teams. You will also act as a Technical Mentor to the Support Technicians.

Day-To-Day Tasks:
Provide advanced technical support by diagnosing and resolving complex issues, while mentoring and coaching technicians.
Act as a single point of contact for high-priority customer escalations, ensuring ownership, continuity, ...
                

Job Details

Location Riyadh, Riyadh Province
Job Type Full-time
Category Computer Occupations
Posted March 03, 2026
Deadline April 12, 2026

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