Senior Practice Director at IBM (Markham)

Lead the support organization as a Senior Practice Director with IBM. This role involves advocating for clients, overseeing support delivery, and collaborating with stakeholders to ensure success. As a Senior Practice Director, you will provide leadership and strategic direction for a designated product group. With a focus on client needs, you'll ensure the effective execution of support operations while leveraging your extensive experience.

Your role encompasses client advocacy and requires solid communication and organizational skills.

Responsibilities

• Lead the support organization and oversee delivery for products
• Anticipate client needs and ensure their success
• Collaborate with stakeholders throughout the support life cycle
• Be present in the workplace at least three days a week

Requirements

• Bachelor's Degree required
• Minimum 7 years of Oracle project management experience
• 2-3 ...