Senior Platform Engineer

Overview

As a Senior Platform Configuration Engineer at Five9 , you will play a crucial role in delivering high-quality consulting and implementation services to Five9’s enterprise customers. This position requires a deep understanding of cloud contact center solutions, a passion for customer success, and a drive to implement solutions that meet our clients' business needs. You will be responsible for leading the deployment, configuration, and optimization of Five9’s products, ensuring successful project delivery from inception to go-live. Reporting to the Supervisor of Professional Services, this role is customer-facing and includes existing deliverables for PCE, with the expectation of being an advanced resource and involvement in the mentorship program for the VCC and other Five9 partner systems.

Key Responsibilities

• Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. ...