Senior Operations Manager

The Senior Operations Manager will oversee Cebu operations and serve as the site leader, with full accountability for operational performance, financial results, and people leadership across all programs based in Cebu.

What You’ll Be Doing

• Take full responsibility for the operational direction and financial performance of the Cebu business.
• Act as the senior leader for Cebu operations, providing strategic direction, governance, and day-to-day leadership.
• Lead, inspire, and motivate a team of junior managers to ensure operational excellence, service improvement, and process refinement, driving effective operating models to maximize revenue and performance.
• Report directly to the Operations Director and act as a unifying force within the team, encouraging and motivating others to resolve issues, meet goals, and enhance career development.

Your Key Responsibilit...