About the Role
Make that bold move today! Join Concentrix as a Senior Operations Manager!
What you need
- Must have at least 3 years SOM experience
- Have handled at least 150 FTEs
- Should have Collections Account experience
- Must be willing to work on-site in Bridgetowne. Dayshift Account.
- Can join ASAP.
What We’re Looking For:
• Strong ability to plan and execute collection strategies
• Hands-on in performance management, not just reporting
• Experience in:
Portfolio segmentation
Contact strategy planning
Coaching and performance calibration
Comfortable working closely with Operations, QA, Dialer, and WFM
Key Responsibilities:
• Develop and implement strategies to improve penetration and saturation
• Ensure full account coverage and optimal contact frequency
Ready to Apply?
Submit your application today and take the next step in your career journey with Concentrix.
Apply Now