Senior operational director – it services

A seasoned IT services leader with a strong balance of operational rigor and client empathy, capable of running complex global delivery operations while driving t ransformation, margin improvement, and scalable growth.
Experience
15+ years of experience in IT Services delivery or operations
5+ years in a senior leadership role managing large delivery portfolios
Location: Noida /Chennai
Role Summary
The Senior Operational Director – IT Services is a senior leadership role responsible for overseeing large‑scale, multi‑client service delivery across global delivery centers. The role ensures consistent, high‑quality execution of IT services while driving operational efficiency, margin improvement, client satisfaction, and continuous transformation.
This position bridges strategy and execution —translating business and client commitments into scalable delivery models, strong governance, and predictable outcomes across programs, accounts, and portfolios.
Key Responsib...