Senior Network Engineer

Job Description

Position Description

Senior Network Engineer

Services - Managed Services

Key Responsibilities

• Resolve customer incidents, problems and change requests to required service level targets
• Apply technical knowledge to effectively analyse and resolve problems
• Manage time in a manner to ensure all tasks are completed within specified time frames
• Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending solutions where no precedent solution is available
• Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical
• Accurately and consistently perform general administration and management of job logging functions
• Assess and evaluate risk and understand the implications of new ...