Full-time
Senior Merchant Services Associate
Posted by Maya • Mandaluyong, National Capital Region, Philippines
About the Role
Overview: The Senior Merchant Services Associate will do the ff functions: Merchant Services, Fraud Handling, Issue Management, Operations, and Compliance.
What you will be doing:
- Day-to-day handling of merchant reviews from investigating team particularly related to Fraud-to-Sales Ratio.
- Share insights with internal stakeholders to inform decision-making and enhance fraud prevention efforts.
- Maintain documentation and contribute to the development and periodic review of fraud control measures, risk frameworks, and policies.
- Monitor of fraud tool onboarding and compliance.
- Assist in the collection of negative balances.
What you need to be successful:
- Reduce day-to-day merchant fraud concerns and handling time of such concerns through process improvements and automation.
- Reduce f...
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