About the Role
Description
ICF is seeking a team member for our customer, Bombardier, providing Level 1 Maximo support services. The candidate should have functional familiarity with Maximo applications.
****This role requires working 6-10 PM EST Monday- Friday**
**Responsibilities:**
**Respond to User Requests**
+ Handle incoming calls, emails, chats, Teams messages or tickets (as assigned by Bombardier)
+ Log all incidents and service requests accurately in the appropriate systems
**Perform Troubleshooting and Resolutions**
+ Resolve common issues like inability to complete transactions; providing know-how and resources to enable the user; resolving password issues; account unlocks, resolving software error messages, and basic hardware problems (resolution, printing, bar code reading etc.)
+ Guide users through step-by-step solutions (e.g., redo transactions; restart device, check network; etc.).
**Manage Logs and Ticket...
ICF is seeking a team member for our customer, Bombardier, providing Level 1 Maximo support services. The candidate should have functional familiarity with Maximo applications.
****This role requires working 6-10 PM EST Monday- Friday**
**Responsibilities:**
**Respond to User Requests**
+ Handle incoming calls, emails, chats, Teams messages or tickets (as assigned by Bombardier)
+ Log all incidents and service requests accurately in the appropriate systems
**Perform Troubleshooting and Resolutions**
+ Resolve common issues like inability to complete transactions; providing know-how and resources to enable the user; resolving password issues; account unlocks, resolving software error messages, and basic hardware problems (resolution, printing, bar code reading etc.)
+ Guide users through step-by-step solutions (e.g., redo transactions; restart device, check network; etc.).
**Manage Logs and Ticket...
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