Senior Manager, Technical Support

Overview

OUR TEAM The Technical Support team at Duetto is critical in ensuring our customers have a seamless and positive experience with our solutions. We resolve technical challenges, provide timely and effective support, and collaborate cross-functionally to drive improvements across our products and processes. We are a remote-first, global team that values adaptability, knowledge-sharing, and continuous improvement.

Responsibilities

• L2 Team Leadership and Development
  • Manage and mentor a global team of 5-10 Senior Technical Support Specialists, providing coaching, regular performance feedback, and professional development. This team will span across regions, requiring oversight of team members in different locations.
  • Foster a culture of accountability, learning, and growth to build a high-performing, collaborative, and engaged L2 team.
  • Optimize and formalize the time allocation for the Senior team, b...