Senior Manager - Quality and Assurance

JOB PURPOSE

To manage the implementation of Quality policies and standard operating procedures and to align with RSG corporate, local and international standard requirements and best practices to ensure service delivery meets customer's expectations and complies with all relevant regulations.

Responsible for all aspects of Quality Assurance Program implementation that is aligned with guest experience objectives and targets.

JOB RESPONSIBILITIES

Strategic Contribution

• Ensure that the strategy is translated into operational business plans for the Quality Assurance function and monitor the performance and execution of those plans to achieve functional objectives and deliver the company's strategy.
• Assist with the implementation of the annual business plan and targets and execute the strategic agenda of the Quality Assurance function to deliver RSG and Mobility Co. vision and mission.

Budget