Full-time
Senior Manager – Process Improvement (Service Excellence)
Posted by E-Solutions • Pampanga, Pampanga, Philippines
About the Role
Location: Clark, Pampanga
Work Setup: Hybrid
Schedule: Shifting Schedule
Salary Package: Up to Php 180,000
About the Role
We are seeking a highly experienced Senior Manager for Process Improvement (Service Excellence) to drive innovation, operational efficiency, and continuous improvement across key business functions. This role is ideal for a strategic leader with strong expertise in BPO process optimization, particularly within Banking & Financial Services or Collections verticals, and a proven ability to deliver measurable business impact.
Key Responsibilities
- Lead end-to-end process improvement initiatives to enhance productivity, service quality, and customer satisfaction.
- Identify operational performance gaps and implement data-driven...
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