about the job
- You will manage a team for attending enquiries, and ensuring service standard and team performance, in order to contribute to business growth.
- You will drive, lead and cultivate customer advocacy within the Company.
- You will manage the service level, review the customer journeys and enhance customer experience and engagement..
- You will explore more initiatives to increase the productivity, operation effectiveness, quality and customer satisfaction of different touch points such as straight through process, system enhancement, and process reengineering.
- You will explore digital or automation to enrich and modernize the service model to support business growth and strategy.
- You will explore opportunities and value-added services, including empowerment and authority...