About the Role
Job Description
Key responsibilities:
- Supervise, coach and develop team leads and associates to ensure efficiency of the department, satisfaction of customers and clients, and to maximize team performance.
- Hold regular one-on-ones and team meetings; contribute to team engagement.
- Actively manage performance; identify training needs and provide post-training support.
- Distribute assignments and coordinate work activities.
- Recognize and recommend operational improvements.
- Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted and new staff are recruited on time.
- Ensure effective use of resources and knowledge.
- Ensure smooth ground operations with process adherence to deliver...
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