Senior Manager, Operations

In this position you will....

Managing a team of Operation Managers and external service providers, this role is accountable for delivery of end-to-end customer experience, KPI performance and financial objectives. This individual will lead the team to manage external service providers to ensure all operational KPIs are achieved, including contact center performance, repair partner quality and turn-around time (TAT), high speed logistics and overall service costs are met.

Must have a successful record of managing multiple vendor relationships, and the coordination of cross-functional efforts. The successful candidate must possess strong influence, people, analytical, and problem-solving skills, as well as the ability to drive significant results in ambiguous situations. This is a position with extensive responsibilities and a high amount of autonomy, which will require demanding work hours at times .

You will be responsible for…

Service Delivery

<...