Senior Manager

Our Initial Response Service (IRS) is a centralised, triage-led function designed to provide a single point of access for urgent mental health referrals, bringing together the elements of 111 Mental Health Option, Crisis and Home Treatment pathways. It is responsible for receiving, screening and clinically triaging referrals, ensuring service users are directed to the most appropriate service in a timely and safe manner. The model supports rapid decision making, prioritisation of risk, and coordination of responses, including escalation to face-to-face crisis assessment where indicated. The service aims to reduce duplication across services, and deliver consistent performance against response standard.

As the Initial Response Service (IRS) Manager, you will lead both the operational delivery and strategic development of a high-impact, front-door mental health service, ensuring safe, responsive and effective care for those in urgent need. You will be accountable for deliver...