Senior Manager IT MXT

Job Details

The Senior Manager of Application Support for Supply Chain Logistics will lead a global, Follow‑the‑Sun support organization dedicated to delivering exceptional customer service, operational excellence, and rapid issue resolution. This leader will cultivate a strong training culture, drive accountability across SLAs, and reduce technical debt while ensuring system stability and uptime for mission‑critical logistics applications. Success in the role requires exceptional communication skills—including bilingual proficiency—and the ability to navigate effectively within large, matrixed enterprises, building trust with both business stakeholders and technical teams. Operating through influence as much as direct authority, the Senior Manager will partner closely with Infrastructure, Cybersecurity, and other technical domains to ensure end‑to‑end restoration during incidents. Ideal candidates bring hands‑on technical problem‑solving experience, strong domain knowl...