Full-time

Senior Manager - Infrastructure & Operations

Posted by Abbott • Mumbai, Maharashtra, India

📍 Mumbai, Maharashtra 🕒 February 18, 2026

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About the Role

Job Title: Senior Manager IS OPS
Experience:10–15 years
Location:Mumbai
Reporting:Director IT Operation and Infrastructure
Role Overview:
We are seeking an experienced professional to lead end-user operations for large enterprise accounts. The ideal candidate will drive operational excellence, manage diverse support teams, and ensure compliance with organizational standards while delivering exceptional user experience.
Key Responsibilities:
Operational Excellence:Oversee incident management, service requests, and white-glove support for senior stakeholders.Managing NPS, MTTR, User awareness, Ticket ageingManage large teams across End User Support, Service Desk, Field Support, and Manufacturing Site Support.Ensure smooth onboarding and offboarding processes.
Asset Management:Manage lifecycle of 15,000–20,000 assets including procurement, tracking, and disposal.Implement e-waste pr...
                

Job Details

Location Mumbai, Maharashtra
Job Type Full-time
Category Operations Specialties Managers
Posted February 18, 2026
Deadline March 30, 2026

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