Senior Manager, Fraud Prevention

Overview

Senior Manager, Fraud Prevention at IntouchCX – Clark Freeport and Special Economic Zone, Central Luzon, Philippines

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We are focused on curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have built trusted long-term relationships with our brand partners and empowered our people to drive positive change.

Responsibilities

• Work cross-functionally with internal leaders to complete holistic fraud risk assessments of partner programs


• Track and monitor partner assessment progress


• Track action items


• Understand current industry fraud trends and best practices


• Ability to conduct and lead customer facing fraud risk reviews


• Oversee fraud incident response investigations
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