About the Role
Shape client engagement strategies with Scotiabank as a Senior Manager focused on delivering exceptional business banking experiences in Toronto, Ontario. Drive acquisition and retention by leading segment-specific initiatives.
As a Senior Manager on the Business Banking team, you will report to the Director, Client Experience and Partnerships. This role emphasizes the development of customer segment-specific strategies, collaborating with stakeholders to prioritize client needs, and analyzing their journeys. Your focus will also be on external market trends and customer expectations.
Key Responsibilities: • Develop and execute segment-specific strategies for client retention • Map current customer journeys and identify pain points • Design future state journeys based on Voice of the Customer feedback • Lead strategic initiatives and market research efforts • Foster a customer-focused culture to deepen client relationships
Requirements: • Proven experience in...
As a Senior Manager on the Business Banking team, you will report to the Director, Client Experience and Partnerships. This role emphasizes the development of customer segment-specific strategies, collaborating with stakeholders to prioritize client needs, and analyzing their journeys. Your focus will also be on external market trends and customer expectations.
Key Responsibilities: • Develop and execute segment-specific strategies for client retention • Map current customer journeys and identify pain points • Design future state journeys based on Voice of the Customer feedback • Lead strategic initiatives and market research efforts • Foster a customer-focused culture to deepen client relationships
Requirements: • Proven experience in...
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