Senior Manager, Capability Implementation

[What the role is]

The Capability Implementation team aims to elevate the capabilities of Social Service Agencies (SSAs) to deliver quality and sustainable services to service users. We do so by:

(a) Analysing subsectors’ landscape to identify gaps in SSAs’ capabilities;
(b) Developing cluster-specific strategies and tailored interventions that aligns with national policy and master planning;
(c) Implementing capability building interventions through working closely with SSAs. This includes assessing each SSA’s organisational needs, designing capability-development plans, and tracking implementation and outcomes.

We use NCSS’ “Organisational Health Framework for Social Services” as the framework for organisational health and capability. Capability-building initiative includes, but is not restricted to, embedding digitalisation, improving people practice and volunteer management, and fostering sector-wide collaborations.

[What you wi...