Senior Machine Learning Engineer
Posted by Zendesk • United Kingdom, United Kingdom, United Kingdom
About the Role
Job Description
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
We’re looking for a Senior ML engineer to join our team and play a key role in levelling up the RAG platform powering Zendesk!
What you’ll be doing
Delivering AI-powered capabilities to our customers at Zendesk scale using the latest in LLM technology
Working closely with Product Management, ML Scientists and other ML Engineers to define feature scope and implementation strategies
Mentoring junior team members, as well as pairing with more experienced colleagues to foster mutual learning
Supporting our deployed services to ensure a high level of stability and reliability
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