Senior M365 Engineer

As a Level 3 Senior Managed Services Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for managing and maintaining Microsoft-based systems, resolving complex technical issues, and optimizing IT infrastructure for maximum performance and reliability.

Job Duties and Responsibilities:

·       Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite.

·       Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance.

·       Perform system administration tasks such as system configuration, patch management, and software upgrades.

·       Collaborate with Level 1 and Level 2 support teams to escalate and resolve techni...