Senior ITSM Process Manager
(m/w/d)
Freiberuflich für ein Projekt Berlin Startdatum: sofort Referenznummer: 881221/1
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Lead Incident, Change, and Problem Management — Own and operate core ITSM processes in mission-critical production environmentsRun governance routines — Facilitate CAB meetings, Post-Incident Reviews, and Problem Reviews with measurable outcomesCoordinate modern platform operations — Collaborate with teams across Kubernetes, automation, observability, compute, storage, and networkingDefine and track operational KPIs — Build dashboards, monitor performance indicators, and ensure continuous service improvement.Drive continuous improvement initiatives — Identify process gaps, implement optimizations, and enhance operational maturity Profil
A minimum of five years of experience in IT Service...