Senior ITSM Architect

Overview

Senior ITSM Architect

Must have an Active DV Clearance

An opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms.

Responsibilities

• As a Senior ITSM Architect , you will design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments.

• You will produce clear design documentation and ensure solutions align with service management processes and security requirements.

• You will collaborate with delivery teams to improve service efficiency, resilience, and automation.

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