Senior IT Technical Advisor

Role Title: Senior IT Technical Advisor

Responsibilities

• Resolve technical issues escalation from IT User Support and escalate to appropriate levels as required.
• Under the guidance of IT Specialists as required, install IT infrastructure components, set and update them in line with business standards to standardize and optimize use of IT Systems tools.
• Participate in conjunction in developing user documentation in collaboration with the various support departments of the company.
• Demonstrate effective collaboration within the Telephony and Contact Center Services team as well as with other technical and business resources along with third party vendors to help ensure a consistent and professional service outcome to your stakeholders within the organization.
• Help support the gathering of business requirements for telephony-related projects and enhancements and will build Test Plans and execute UAT (user accept...