Senior IT Support Engineer

At Bluetree Group, we pride ourselves on delivering innovative solutions across our network of subsidiaries. We value technical expertise, proactive problem-solving, and teamwork. We are now seeking a Senior IT Support Engineer to join our IT team, acting as a subject matter expert and key escalation point within our IT operations.

As a Senior IT Support Engineer you'll play a pivotal role in resolving complex technical issues, providing advanced support, and contributing to ongoing IT projects. You will act as an escalation point for 1st and 2nd line support teams, ensuring seamless IT operations and maintaining high levels of customer satisfaction.

Your responsibilities will include managing server and infrastructure administration, supporting end-user devices, maintaining software including SaaS platforms, and liaising with external suppliers for technical guidance. You'll also advise colleagues, provide expert input on IT stra...