About the Role
Overview
Finders SA is recruiting on behalf of our client, a leading sustainable private bank, for a Senior IT Service Owner to join the IT Group Services team.
Responsibilities
- Understand business objectives and design or evolve IT services in compliance related areas such as account opening, periodic KYC review, AML, KYT, fraud detection and fund transfer compliance.
- Liaise and communicate effectively with all relevant stakeholders
- Maintain and further develop the IT service catalogue and related documentation
- Coordinate and ensure proper execution of incident, problem and change management processes
- Assess and mitigate service risks and respond to audits, access rights controls and risk assessments
- Identify and implement continuous service improvements through automation and process optimization in line with ITIL practices
- Monitor and report on service level agreements and overall service perfo...
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