About the Role
Howmet Aerospace is currently in search of a Senior IT Service Manager to join the Global Information Systems group in Pittsburgh, PA.
The Senior IT Service Manager serves multiple roles within the ITSM framework. First, the successful candidate will be responsible for corporate IT infrastructure policy, standards and procedures as they pertain to IT Change Management. The candidate will govern these processes and lead the weekly change control meetings. The candidate will be responsible for continuous improvement in this space and will need to maintain accurate documentation of the processes and the changes themselves.
Also, this role will own and maintain the IT configuration management database (CMDB). This effort will require competence in both the design aspects of ServiceNow CMDB as well as understanding the dependencies within ServiceNOW that are required to ensure completeness of data. The successful candidate will be capable of efficiently proces...
The Senior IT Service Manager serves multiple roles within the ITSM framework. First, the successful candidate will be responsible for corporate IT infrastructure policy, standards and procedures as they pertain to IT Change Management. The candidate will govern these processes and lead the weekly change control meetings. The candidate will be responsible for continuous improvement in this space and will need to maintain accurate documentation of the processes and the changes themselves.
Also, this role will own and maintain the IT configuration management database (CMDB). This effort will require competence in both the design aspects of ServiceNow CMDB as well as understanding the dependencies within ServiceNOW that are required to ensure completeness of data. The successful candidate will be capable of efficiently proces...
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