Senior Google Workspace Administrator

Incident Management (INCs)
Sample Ticket Patterns
Important Google files deleted
Google file ownership transfer
Access issues to Google Drive
Sheet/Doc ownership changes
Responsibilities
Investigate and resolve Google Workspace-related incidents
Recover deleted Google Drive and Shared Drive content
Perform ownership transfers for:
Google Docs
Sheets
Shared Drives
Restore access to restricted files and folders
Diagnose permission and sharing conflicts
Support data recovery using Google Vault
Provide incident resolution documentation
Escalate unresolved platform issues when required
Service Request Management (RITMs)
Sample Ticket Patterns
Google Workspace account creation
Account provisioning
License true-up
Full archive and decommission requests
Responsibilities
Provision and deprovision user accounts
Assign and manage Google Workspace licenses
Execute user offboarding and archiving processes
Perform da...