About the Role
Incident Management (INCs)
Sample Ticket Patterns
- Important Google files deleted
- Google file ownership transfer
- Access issues to Google Drive
- Sheet/Doc ownership changes
Responsibilities
- Investigate and resolve Google Workspace-related incidents
- Recover deleted Google Drive and Shared Drive content
- Perform ownership transfers for:
- Google Docs
- Sheets
- Shared Drives
- Restore access to restricted files and folders
- Diagnose permission and sharing conflicts
- Support data recovery using Google Vault
- Provide incident resolution documentation
- Escalate unresolved platform issues when required
Service Request Management (RITMs)
Sample Ticket Patterns
- Google Workspace account creation
- Account provisioning
- Lic...
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