Senior Financial Hardship & Collections Specialist

• Build deep expertise in hardship, resilience and complex portfolio management

About Our Client

This role is with a large organisation within the financial services sector, known for its comprehensive banking and financial services offerings. The company is committed to delivering exceptional service and tailored financial solutions to its clients.

Job Description

• Manage financial hardship cases with a customer-focused approach.
• Implement and oversee collections strategies to ensure compliance with industry regulations.
• Provide tailored financial solutions to customers experiencing financial difficulties.
• Collaborate with internal teams to streamline processes and improve outcomes.
• Analyse and report on collections data to identify trends and opportunities.
• Ensure adherence to company policies and relevant legislation.
• Support and mentor junior team members...