Senior Executive-Training-Process Training

The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. 

Classroom Management 

• Conducts new hire interview and provide feedback to operations
• Conducts classroom process training/up-training/cross-skilling for new hires/tenured/transfer employees of the specific process
• Provides clinical capability development trainings to Operations frontline staff to meet operational requirements (i.e. Clinical Preprocess Training for USRN trainers)
• Monitors attendance during the entire process training
• Formulates effective exercises or assessments for essential learning improvements
• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement