Senior Executive, Key Account

Responsibilities

Key Accountabilities:

• Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights.


• Diligently coordinates DSC internal commercial process related to his/her accounts. Ensures timely and accurate data entry into systems and tools required for above processes


• Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments

Towards Customer

• Do data analysis for commercial negotiations based on internally aligned positions


• Balances needs of the customer with needs of our operations by facilitating mutual solutions.


• Ensure internal O2D process in managing accounts


• Follow up the results of CXM survey and agrees mutual action plans that address their feedback.


• Knows commercial agreement inside out and fully understands DSC’s and cu...