About the Role
Overview
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The mission & impact You. Better. With Alan. We're building AI-powered healthcare tools that 700K+ people depend on across France, Spain, Belgium, and Canada. Our customer support systems handle 50K+ member interactions daily with AI assistance - when they break, people can't get the healthcare guidance they need most.
Your leadership directly impacts how we deliver exceptional care to our members. In 2024, our AI-powered support tools reduced response times by 60% while improving member satisfaction scores.
What you'll build and who you'll work with- Support tools & systems : Sophisticated platforms that empower our support team to deliver exceptional member experiences
- Operational solutions : Systems that combine technical excellence with a dee...
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