Senior Engineer, Infrastructure Engineering

Overview

The primary role of this position is to serve as the Telephony Engineer on the Infrastructure Engineering team. 

Responsibilities 职责:

Lead the design, standardization, implementation, and management of global voice/telephony infrastructure.
Liaison with operations team on voice service operations: monitoring/events, incidents, problems, and escalations.
Define full lifecycle service management (roadmap, transition, operation, continuous improvement) for all voice/telephony hardware.
Implement, coordinate and support telephony changes.
Isolate, diagnose and resolve voice/telephony problems individually and through coordination with others.
Maintain system access and security in order to safeguard company data.
Work with various telephony providers on service deliveries, billing, maintenance, support and configuration changes for legacy PBX infrastructure, POTS lines, PRI lines, etc.
Plan and p...