Senior Director, Technical Success

Shape the future of Technical Success at scale

Ready to redefine the future of Customer Success in an artificial intelligence-powered world?
Coveo powers over 700 organizations to transform their data into personalized, high-impact digital experiences, and is entering a pivotal new phase of growth driven by cutting-edge technology, innovation, and global reach.

As part of this evolution, Coveo is transforming its Customer organization to support enterprise artificial intelligence adoption at scale through the creation of a Technical Success organization. We are seeking a visionary, hands-on Senior Director, Technical Success to build and lead this new group, owning technical customer outcomes as the senior technical authority across the customer lifecycle.

This is not a traditional Customer Success leadership role. It does not own Customer Success Managers, renewals, scaled programs, or operational tooling, and is instead a deeply tech...