Senior Director - Managed Services

**Role Summary**
As the Manager - Network Operations Center (NOC), you will support the development for Network Operations Center services; works with other Managed Services Leads to develop and manage a holistic strategy for delivering service quality and continuous service improvement.
You will be responsible for optimizing the services delivered through NOC while increasing the efficiency and productivity of the NOC staff.
You will be handling critical or complex business operational projects and will coach, mentor, motivate and supervise respective team members, influence them to take positive action and accountability for their assigned work.
- Work closely with Managed Services leadership to identify, implement, and support cost-effective, leading solutions for the network operations center (NOC).
- Ensure that reliable and consistent service is delivered to a broad range of customers, partners, and key stakeholders from administrative and academic units by effecti...