Full-time

Senior Director, Customer Services

Posted by Brenntag • Essen, North Rhine-Westphalia, Germany

📍 Essen, North Rhine-Westphalia 🕒 March 01, 2026

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About the Role

 Here at Brenntag we currently have an opening for a  Senior Director, Customer Services. 
 This role will lead and steer the overall planning,development, performance and maintenance of the Customer Services agenda in BSP.
  Please note that this role can be based anywhere in the world, but ideally within Europe. 
 
  YOUR ROLE & RESPONSIBILITIES 
 Strategise and plan policies andprocedures to facilitate ‘Top of Class quality customer service experience
 Lead the conceptualization of performancemetrics and service levels/requirement
 Global oversight & alignment ofrelevant training and quality assurance programs
 Global liaison between Customer Servicesand BSP Business Units
 Oversight of Customer Services inrespective regions
 Strategize and plan policies andprocedures to facilitate ‘Top of Class quality customer service experience
 Lead the conceptualization of performancemetric...
                

Job Details

Location Essen, North Rhine-Westphalia
Job Type Full-time
Category Supervisors of Office and Administrative Support Workers
Posted March 01, 2026
Deadline April 10, 2026

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