Senior DevOps Software Support Engineer

Introduction

The Senior Support Engineer plays a pivotal role in ensuring the successful support, optimization, and secure operation of
customized telecommunications solutions for enterprise clients. This role involves advanced troubleshooting, proactive
system monitoring, incident and problem management, and direct client engagement. The ideal candidate is a technically
proficient, customer-focused professional capable of owning complex issues, mentoring junior engineers, and acting as a
bridge between customers, support, and development teams. Exposure to AI-driven diagnostics and system ownership
responsibilities are key aspects of this role.

Duties & Responsibilities

Key Accountabilities:
• Ensure high availability, performance, and security of customer-specific telecom solutions.
• Lead resolution of complex support cases and manage escalations with precision and professionalism.
• Act as a technical SME (Subject Matter Expert) for ...