About the Role
Objective:
Lead AI-driven capabilities for Collections and Dispute (Mkanzi AI), with strong applied GenAI execution. Key Responsibilities:
Design and build
AI use cases for Collections & Dispute flows
AWS Bedrock
Agent frameworks (AgentCore / orchestration patterns)
Nova Sonic (voice AI / conversational AI)
Integrate AI into Amazon Connect journeys (where applicable)
Evaluate and integrate
3rd-party AI solutions
where beneficial
Guide team on:
Must have:
Strong
hands-on AI/GenAI engineering background
Experience with
AWS Bedrock + LLM integrations
Exposure to
contact centre AI (voice, chat, automation)
is a strong plus
Comfortable working in
hybrid stack (AWS native + external AI tools)
#J-18808-Ljbffr
Lead AI-driven capabilities for Collections and Dispute (Mkanzi AI), with strong applied GenAI execution. Key Responsibilities:
Design and build
AI use cases for Collections & Dispute flows
AWS Bedrock
Agent frameworks (AgentCore / orchestration patterns)
Nova Sonic (voice AI / conversational AI)
Integrate AI into Amazon Connect journeys (where applicable)
Evaluate and integrate
3rd-party AI solutions
where beneficial
Guide team on:
Must have:
Strong
hands-on AI/GenAI engineering background
Experience with
AWS Bedrock + LLM integrations
Exposure to
contact centre AI (voice, chat, automation)
is a strong plus
Comfortable working in
hybrid stack (AWS native + external AI tools)
#J-18808-Ljbffr
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