About the Role
Objective: Lead AI-driven capabilities for Collections and Dispute (Mkanzi AI), with strong applied GenAI execution.
Key Responsibilities:
- Design and build AI use cases for Collections & Dispute flows
- AWS Bedrock
- Agent frameworks (AgentCore / orchestration patterns)
- Nova Sonic (voice AI / conversational AI)
- Integrate AI into Amazon Connect journeys (where applicable)
- Evaluate and integrate 3rd-party AI solutions where beneficial
- Guide team on:
Must have:
- Strong hands-on AI/GenAI engineering background
- Experience with AWS Bedrock + LLM integrations
- Exposure to contact centre AI (voice, chat, automation) is a strong plus
- Comfortable working in hybrid stack (AWS native + external AI tools)
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